SKYWALK

Service Policy

General Policy

• This Service Policy (hereinafter referred to as the “Service Policy”)  is established by Skywalk (hereinafter referred to as the “Skywalk”) to facilitate stable service, protect members, and address issues that may arise during the use of the game service provided. 

• Skywalk reserves the right to modify the Service Policy to minimize user inconvenience and ensure stable services. Changes will be communicated within the game service at least 7 days prior to the effective date (30 days for changes that may be disadvantageous or significantly impactful to members). Notification will be made through the official community. 

• Matters not explicitly addressed in this operating policy will be addressed in accordance with the company’s terms and conditions of use, relevant laws and regulations, and the general notions and sentiments shared by members of society. 

User’s Responsibilities and Rights

• Users have the right to receive stable service from Skywalk, and therefore user’s responsibility must be kept to do so. 

• Users must comply with Skywalk’s Terms and Conditions and this Service Policy, and violation of these may result in restrictions on use of the service.

• Users can use content provided by games, mobile content, etc. However, Skywalk retains ownership of game content such as in-game characters and items. 

• Users must not cause harm to other users or have a negative impact on maintaining order, and to this end, must cooperate as much as possible with Skywalk’s requests. If you violate the Service Policy or engage in behavior that does not conform to social norms, your use of the service may be restricted in accordance with regulations. 

• Users must sign up with their own information, and does not receive protection from Skywalk against harm caused by stealing other person’s personal information or registering false information. Additionally, you are responsible for any problems caused by the theft of your personal information. 

• Users must take the utmost care to prevent their account information and personal information from being exposed to others, and Skywalk cannot assist for damages or results caused by the user’s intention or negligence. 

• Users may not engage in commercial activities using the content provided by the service without prior consent from Skywalk. 

• Users may not use the information obtained by using the Skywalk’s services in any other way, such as copying/duplication/modification/translation/publishing/broadcasting, or provide it to others without Skywalk’s prior consent. 

• If you discover issues in the game (bug, account theft, illegality, etc.), you must report and report it through our customer service center. If you gain benefit from using, exploiting, or sharing such issues with others, you may be subject to the sanctions prescribed by Service Policy. 

• If a user determines that unfair treatment or problems have occurred while using the service, he or she may inquire and request correction through official channels such as the customer service center. However, objections cannot be filed at the end of the data retention period for reasons for game use restrictions.

• Users can make inquiries regarding services through the channels below:

In-game customer center: 1:1 inquiry

• Skywalk strives to sincerely respond to user’s inquiries and suggestions. However, please understand that responses may inevitably be delayed depending on the volume and content of the inquiries received. 

Operator Responsibilities and Roles

• The Operator’s role is to help users use the service in a stable environment. 

• The Operator complies with the Service Policy, Terms and Conditions, and Privacy Policy. 

[Terms and Conditions] [Privacy Policy]

• The Operator does not ask for the user’s personal information and never arbitrarily modifies or leaks the member’s personal information. However, if there is a formal request for cooperation from a judicial agency, it may be provided to the relevant agency. 

• The Operator will respond to user inquiries and requests as quickly and kindly as possible. However, if content violates the Service Policy or if stable game operation is deemed difficult, decision/action may be taken from an objective standpoint. 

• The Operator strives to check and fix all bugs that exist in the game, not just bugs reported to the customer center. 

• In principle, the operator shall not intervene in the normal activities of users or in private disputes between members. However, in the following cases, you may be warned of such behavior or restricted from using the game. 

  1. Cases that have a negative impact on the stability of the game, such as using unauthorized programs or interfering with other people’s use of the game. 

  2. Even if it is a private dispute, if it causes damage to an unspecified number of users.

  3. If a dispute between users disturbs the order of the game or acts in violation of laws. 

• The Operator may take various measures stipulated in this operation policy against users or groups of users who violate this Service Policy.

• The operator may restrict part or all of the game if abnormalities occur inside or outside the game. 

• In the event of in-game error affecting the smooth usage of the game, the operator may take actions such as notifying users through the game official channels, deleting in-game content, or suspending certain functions. In cases of unavoidable changes, such as bug fixes, error, emergency updates, or changes not constituting a major impact, notifications may be provided afterwards. 

• If you impersonate an Operator or engage in any action that interferes with business involvement or arbitration, your use of the service may be restricted. 

• In order to create a safe gaming culture, posting may be edited, moved, or deleted without prior notice in accordance with the Service Policy, and in some cases, use of the service may be restricted

• Even in cases not mentioned above, if a situation arises that interferes with game operation and users’ use of the game, the operator will take appropriate measures in accordance with the general order and norms shared by the operator and members to ensure a smooth gaming environment and protect members. We will do our best to ensure a safe environment for all users. 

Account Management

• Skywalk complies with the privacy policy and related laws and does not request user’s personal information (ID number, other personal information, etc.) Please be careful of personal information being leaked by impersonating operators or company officials. 

• Users can change their account passwords periodically to protect their information from illegal actions by others, such as account theft. 

• Sharing/trading/transferring game data such as accounts and items through abnormal methods is not permitted, and the company cannot provide assistance with problems (fraud,account theft) that arise as a result. 

• In the event of abnormal access or game records, indicating potential account theft or abuse by a third party, the company will apply protective measures. Identity verification may be required before full account access is restored to ensure security.

• Attempting to trade game data, including accounts and items, for cash or in-kind, may result in the revocation of usage rights. The company will not provide assistance with any problems arising from such activities. The original account user is solely responsible for issues resulting from account sharing and cash/spot transactions. 

• Any act involving theft of a third party’s resident registration number, account, etc., may be subject to criminal punishment in accordance with relevant laws. 

Restriction 

• To ensure a safe gaming experience, Skywalk reserves the right to restrict service use for members who interfere with game progress or engage in actions that disrupt public morals. 

• Violation of Service Policy may result in restrictions on Service use. Users will be notified in advance of any imposed restrictions. However, urgent actions may necessitate delayed notification. 

• Service use restrictions, as per the operating policy, adhere to the sanctions Service Policy. This table outlines the consequences for specific violations in a transparent manner. 

• The level of restriction is applied according to the type of activity and the degree. However, in some cases, it may be relaxed and a lower level of usage restrictions may be applied. If two or more operating policy violations are confirmed at the same time, the item with higher level of usage restriction will be applied. 

• Even if an individual did not directly violate the policy, if they are found to be involved in activities that contravene the policy, their account usage may be restricted. 

• The company reserves the right to apply sanctions for acts that violate the terms and conditions and related laws, regardless of whether they are listed in the sanctions policy guide. 

• If service use is restricted, you have the right to file an objection within 14 days from the date of application of the usage restriction. Objections must be filed through the designated channels for each game, including 1:1 customer service or email. 

• The company reserves the right to temporarily restrict an account for up to 7 days without prior notice in urgent situations requiring confirmations of facts, such as bug investigation, assessing specific damage, or addressing policy violations.

Naming Policy

• The naming policy applies to all names chosen by members, encompassing character names, nicknames, and guild names utilized within the game.

• Users are free to choose their character names, nicknames, guild names, etc. However, if the names are detected to be inappropriate or offensive within our gaming community, they may be subject to restriction or arbitrary change without prior warning, and the company reserves the right to take necessary measures to enforce the naming policy. ※We cannot assist you with any inconvenience caused due to this reason. 

• Here are the nicknames that can be detected as inappropriate or offensive

  1. Names that may be mistaken for operators or staff members, such as “Operator,” “Helper,” “GM,” etc. 

  2. Names containing profanity, offensive language, advertisements, or provocative content

  3. Names that may cause discomfort or distress to other players

  4. Names that have potential to discriminate against, disparage, or defame specific individuals or groups

  5. Names that are anti-social, derogatory towards specific religions or groups, or violate relevant laws and regulations

  6. Names that are judged to be related to our company, game, or original works, or intended to impersonate

  7. Names that may lead to cash transactions involving game data such as accounts and items

  8. Names that are abnormally generated or unidentifiable, not following accepted name generation rules

  9. Names that may violate third-party trademarks or copyrights

  10. Names that are judged to have the intention of exposing other users’ personal information 

  11. In-game names that are combinations of some of the mentioned prohibited spellings or include different letters before and after them 

Recovery Policy

• In the event of data loss, or information alteration attributable to the company, such as technical errors, recovery will be facilitated to the extent that the affected data and information can be confirmed through the available data. 

• To initiate the recovery process, users must submit a request through the designated channels, such as 1:1 customer service, within 7 days from the date the issue occurred. This ensures timely reporting and resolution of the problem. 

• Recovery will not be supported for the following cases:

  1. If 7 days have passed since the problem occurred and the user failed to submit a recovery request within this timeframe

  2. If the recovery request was submitted using another user’s account rather than the account of the affected person

  3. If the issue is caused by the user’s own negligence or lack of familiarity with the contents specified in the service policy or announced in the notices

  4. If the damage or issue arises from the user’s normal use of game services and contents

  5. If the damage has been caused by fraudulent activities conducted between individuals. However, to prevent further damages, the offending account may be subject to investigation, and its service use may be restricted. Additional measures may also be taken in accordance with the company’s sanctions policy

  6. If the reported issue does not exist within the game or cannot be objectively confirmed through available data

  7. If account information is lost due to factors such as device loss, device reset, cache and data deletion, etc., while using a guest account without linking accounts 

  8. Other cases that fall under the “Company’s Indemnification” specified in the terms and conditions

• Inquiries must be submitted directly by the account owner with the problem, and inquiries on behalf of others are not accepted. 

• In order to provide smooth game services, the Company may change the service (including correction, change, or deletion of characters, items, and content information) according to the operational, technical, or balance needs, and announce such changes within the game service beforehand. However, if there is an unavoidable need to change such as fixing bugs, errors or emergency updates, if it does not correspond to a major change, or if there are unavoidable circumstances such as server device defects or urgent security issues, notification may be made afterwards. In cases like these, recovery is not possible. 

Disputes between users within the game

• The Company does not intervene or take action regarding disputes between users that arise while using the game. 

• Even if the dispute is private, if it results in damage to a group of users or affects the overall gaming experience, sanctions may be imposed by the company.

• If the Company determines that a dispute between users significantly disrupts the order of the game or violates applicable laws, it may promptly respond in accordance with the operating policy or general norms. Appropriate measures will be taken to maintain order within the game and protect the interest of law-abiding members. 

Community Operation Policy

• The Company strictly adheres to the provisions outlined in the “Community OperationPolicy,” which are established separately and govern the management and operation of the community. 

• The Company notifies the contents of the “Community Operation Policy” to the game community. 

Customer Service Policy

• During the customer service inquiry process, the Company may issue warnings, restrict game use, and suspend or restrict consultations as follows in order to protect the rights of CS personnel and ensure smooth service operations. 

※ Consultation will resume for 1:1 inquiries and email consultations that do not involve violation of the operation policy. 

※ If abusive language, sexual harassment, infringement of character, or threatening expressions are repeated even after the 3rd sanction, a game restriction (7 days) may be applied cumulatively. The cumulative sanctions can amount to up to 30 days. 

※ If the degree of infringement of character os the service personnel is judged to be serious, as listed in the example below, use of game may be restricted without prior warning. 

1. Profanity, insults, or verbal abuse directed at the service representative’s appearance or specific body parts

2. Requesting private meeting with service representatives or making obscene jokes that can be interpreted as inappropriate and intrusive behavior

3. Sexual expressions, profanity, or verbal abuse aimed at the service representative’s family members

4. Showing images or photos that may cause sexual humiliation to service representative

5. Any words or actions that may cause the service manager to feel sexual disgust or shame

※ If abusive language, sexual harassment, or infringement occurs in multiple accounts accessed from the same IP or device information, it may be considered an act by the same person and sanctions may be applied accordingly 

Guest Account Policy

• When using a guest account, members are given a unique identification code as a login method that only they can verify.

• The Company cannot check or modify the unique identification code, so the account management responsibilities lie with the user. 

• Guest accounts are tied to the device on which they are created. As a result, account information may be at risk of being lost or compromised if the device undergoes certain actions, such as being lost, undergoing a factory reset, or having its cache and data deleted. 

• Due to the nature of guest accounts being tied to a specific device and the inability for the company to modify the unique identification code, it may be difficult for the company to provide assistance with problems that arise without account linking. 

  1. If guest account information is lost due to reasons attributable to the Company, the Company will make efforts to recover it

  2. The Company provides guidance on potential problems that may arise if accounts are not linked on the official community sites

  3. If account information is lost due to the individual’s carelessness or negligence, such as device loss, transfer, factory reset, cache and data deletion, etc., we cannot provide assistance with recovery

  4. Guest accounts do not support logging out or leaving the game, and they do not guarantee permanent use

  5. The Company cannot assist with damage to the account caused by personal negligence, such as leakage of the unique identification code

  6. If you reset your guest account, we cannot provide any help, such as restoring or returning it to the previous state

This Policy was last updated on 15 February 2024.