What are Coins and How do I Earn Them?

Coin is currency of choice for Cut the Rope BlastCoins can be used for :Purchasing ItemsPurchasing HeartsPurchasing Extra MovesCoins can be ...

How to Buy Coins?

- Tap on the "Store" button at the lower left- Select the Coin or Bundle you wish to purchase- Go through the payment process for Apple / Go...

I've Been Charged for my Purchase but did not Receive my Items

We are deeply sorry for the inconvenience caused by the purchase error.Please tap on the "Contact Customer Service" button to contact our cu...

Cannot Purchase Products from the Store

1. Connectivity Issue : Purchasing requires stable connection. We recommend using Wi-Fi or at least 3G/4G Networks.2. Store App Issue : Usua...

Did not Receive Full Amount of Purchased Coins

When prompted to purchase additional coins for Hearts/Extra Moves, the amount necessary for Hearts/Extra Moves will be automatically subtrac...

How am I Charged for my Transaction?

All transactions are made through Apple App Store / Google Play Store.Please refer to the respective store's support page for a more detaile...

I Received a Receipt Even Though I didn't Purchase Anything

Apple receipts are often sent afterwards and may combine more than 1 receipts.You may review your recent purcahses at :https://idmsa.apple.c...

How do I Remove Credit Card / Payment Information?

Payments are made through the App Stores and can be edited at Apple App Store or Google Play Store respectively.Apple App Store : https://su...

How to Prevent Accidental Purchases?

<Cut the Rope Blast> is a Free-to-Play game with In-App Purchases.If you wish, you may disable purchases on your mobile device.Guideli...

Where can I Review My Purchases?

Purchases are made through the respective App Stores.Detailed information may be found here :Apple AppStore : https://support.apple.com/en-u...

Do I Need to Pay to Play the Game?

<Cut the Rope Blast> is a Free-to-Play game and all levels can be completed without any payment.

How to Request a Refund for Accidental Purchases by a Minor

In the case of accidental purchases by a minor, please contact our customer support.

How to Request Refund for Purchases in General?

In order to request a refund, please contact our customer support.Please be noted that certain purchases may not be eligible for a refund an...

Why Can't I Purchase Anything?

All purchases are made through the respective App Stores.Please refer to the following to troubleshoot purchase errors for the Google Play S...

What is Challenge Pass?

Challenge Pass rewards players with 50 extra coins for clearing daily missions for 30 days.Make sure to login every day to clear daily missi...

My Challenge Pass Disappeared!

Challenge Pass lasts for 30 days from the date of the purchase and will disappear automatically.Make sure to login every day to clear daily ...

I Want to Purchase Challenge Pass Again!

Challenge Pass will automatically disappear from the Store for 30 days from the day of the purchase.Players may purchase the pass again when...

I Want to Know the Duration of My Current Challenge Pass!

Remaining duration of the current Challenge Pass can be found at the Daily Mission icon at the Lobby screen.