What are diamonds and how do you get them?

Diamonds is the in-game currency used in Yumi's Cell the puzzle.Diamond Usage:- Purchase items and hearts- Purchase package and items.- Cont...

Can you not buy gold?

Gold can only be obtained through game play, and cannot be seperately purchased.Gold Usage:- Cell/ Item GachaHow to get gold:- Attendance re...

How do you purchase a product?

Follow these steps to purchase a product1. Press on the + sign next to the diamon at the top of the screen in the lobby.2. Tap on the packag...

I cannot see the package bought in the game.

In order for the purchase to go through properly, there needs to be a stable internetconnection. If the connection was not stable, please sw...

Cannot Purchase Products from the Store

1. Connectivity Issue : Purchasing requires stable connection. We recommend using Wi-Fi or at least 3G/4G Networks.2. Store App Issue : Usua...

How am I Charged for my Transaction?

All transactions are made through Apple App Store / Google Play Store.Please refer to the respective store's support page for a more detaile...

I want to cancel or get a refund for a purchase.

If you would like to either cancel or refund a purchase, please contact the customersupport with all your purchase details. (Package name, t...

Do I Need to Pay to Play the Game?

<Yumi's Cells The Puzzle> is a Free-to-Play game and all levels can be completed without any payment.

How to Prevent Accidental Purchases?

<Yumi's Cells The Puzzle> is a Free-to-Play game with In-App Purchases.If you wish, you may disable purchases on your mobile device.Gu...

There is an package I did not buy.

Yumi's Cell the Puzzle, does not have any access or permission to charge for packages.All purchases are done through the official stores onl...

I Received a Receipt Even Though I didn't Purchase Anything

Apple receipts are often sent afterwards and may combine more than 1 receipts.You may review your recent purchases at :https://idmsa.apple.c...